[rt-users] RT error “Couldn't load user ''

[Asanka Gunasekera]

Hi I was playing with the user creation and what I found was, if  I don’t have 
the user that I am going to create in the AD I am getting this error. If I have 
the user name in the AD the account gets created with out any errors but I don’t 
see these new users from the RT select user screen. But if I logged on to the 
from the backend, I can query the users table and I can see them 



1.       1. Any idea why I am unable to create any users which are not already 
in the AD
2.       2. Once I create the user in AD I can created the users without errors, 
but I am unable to list these new users from RT web interface. (by running 
select * from rtdb1.users I can list newly created users)



________________________________
From: Asanka Gunasekera <asanka_gunasekera at yahoo.co.uk>
To: rt-users at lists.bestpractical.com
Sent: Tue, 21 June, 2011 9:08:53
Subject: RT error “Couldn't load user ''


Hi I have installed RT4 and when I try to create a user I am getting an error
RT error “Couldn't load user '' 
I read in one of your mailing list replies saying that user was got over this 
issue by removing Authen::ExternalAuth from plugging. But in my case I am unable 
to do so since AD authentication is my primary method of authentication.
http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html
I don’t want RT to create users in AD but to create new users in oracle DB
Can someone tell me how to get over this problem?
Thanks & regards
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