[rt-users] RT:Action:AutoOpen fails

Yan Seiner yan at seiner.com
Fri Jun 24 13:01:55 EDT 2011


I've managed to stump myself really well.

I am trying to modify the RT:Action:AutoOpen.  My modifed version fails. 
So I tried running just the plain version that came with my 3.8.10 system.
 This is running on a linux box:

subutil at thermal ~/rt3 $ uname -a
Linux thermal 2.6.32.27-grsec-gt-r2 #1 SMP Wed Feb 16 13:26:21 PST 2011
x86_64 AMD Opteron(tm) Processor 246 HE AuthenticAMD GNU/Linux
subutil at thermal ~/rt3 $

However RT:Action:AutoOpen fails with:

/var/home/subutil/rt3/bin/rt-crontool --search RT::Search::FromSQL
--search-arg "((Status='new' OR Status='open' ) AND LastUpdated < '30 days
ago')"   --action RT:Action:AutoOpen
....
Failed to load module RT:Action:AutoOpen. (Can't locate Win32/Locale.pm ....)

Why would a *nix based system be looking for Win32 Locale files?


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