[rt-users] "Can't use an undefined value as a HASH reference at /opt/rt3/share/html/Admin/Users/index.html line 120, line 69."

[Bernard McCormack]

I've seen that error when I was in correctly calling an object ie: $ticket instead of $ticket->id . Have you made any changes to AdminSearchResultFormat in your Site config or Config.

This config value is called in the default unedited of each of the files.
$Format ||= RT->Config->Get('AdminSearchResultFormat')->{'Groups'};


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of hubert depesz lubaczewski
Sent: Tuesday, March 01, 2011 3:46 AM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] "Can't use an undefined value as a HASH reference at /opt/rt3/share/html/Admin/Users/index.html line 120, line 69."

hi
got RT 3.8.8 instance which was working happily for quite some time now
(although it could be that I didn't use these particular options), and
today I noticed that when logging as superuser, and going to
configuration-> usetrs, groups, queues or custom fields - i get these
errors:

Can't use an undefined value as a HASH reference at /opt/rt3/share/html/Admin/Users/index.html line 120, line 69. 
Can't use an undefined value as a HASH reference at /opt/rt3/share/html/Admin/Groups/index.html line 116, line 69. 
Can't use an undefined value as a HASH reference at /opt/rt3/share/html/Admin/Queues/index.html line 114, line 69. 
Can't use an undefined value as a HASH reference at /opt/rt3/share/html/Admin/CustomFields/index.html line 110, line 69. 

these errors are showed in browser, and nothing about it got logged (i'm using syslog logger).

Global and Tools configurations looks like working.

This installation is on linux (debian), with postgresql 9.0 backend.

In database query logs I see these queries:

SELECT  * FROM Groups WHERE LOWER(Domain) = LOWER('SystemInternal') AND LOWER(Type) = LOWER('Privileged')
SELECT  * FROM GroupMembers WHERE GroupId = '4' AND MemberId = '12'
SELECT  * FROM Users WHERE id = '12'
SELECT  * FROM Principals WHERE id = '12'
SELECT ACL.id, ACL.ObjectType, ACL.ObjectId FROM ACL, Principals, CachedGroupMembers WHERE (ACL.RightName = 'SuperUser' OR ACL.RightName = 'ShowConfigTab') AND Principals.id = ACL.PrincipalId AND Principals.PrincipalType = 'Group' AND Principals.Disabled = 0 AND CachedGroupMembers.GroupId  = ACL.PrincipalId AND CachedGroupMembers.GroupId  = Principals.id AND CachedGroupMembers.MemberId = 12 AND CachedGroupMembers.Disabled = 0  AND ((ACL.ObjectType = 'RT::System' AND ACL.ObjectId = 1) OR (ACL.ObjectType = 'RT::System' AND ACL.ObjectId = 1)) LIMIT 1

and all of them return single row.

what could be wrong?

Best regards,

depesz

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