[rt-users] Checking group membership and change queue

[Ruslan Zakirov]

Hi,

As I understand you want to put tickets into a queue depending on
requestor's information and have only one email address for users to
use. You need a queue where all tickets are created by email then
transfered to another queue. Use a scrip to transfer tickets.

On Tue, Mar 1, 2011 at 1:01 AM, Sadler, Anthony
<Anthony.Sadler at yrbrands.com> wrote:
> Hi all:
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> (First post. Yay!)
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> I’ve tried mucking around with examples to try and get this to work (even
> things specifically designed for this) and can’t get it to work for the life
> of me.
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> We have RT setup with LDAP imports. Each LDAP import ties to a specific OU
> and files people in a specific group. So all the users in OU 1 get put in an
> RT group called “1”. When said users email RT, I want the email to go into a
> single queue and be picked up by a scrip. This scrip looks at the
> requestor’s email address and files it in one of several queues based on
> their group membership. So when people from OU 1 email, it gets placed in OU
> 1’s queue and the admins responsible for OU1 go and sort it out.
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> Basically what I want is a queue for each OU in Active Directory.
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> I don’t want to do this using multiple email addresses because users will
> simply not obey and emails will go left right and centre.
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> Can someone explain roughly how to do this, or point me to any examples that
> show how to do this? The ones on the forums I’ve tried and have failed, but
> how much of it is because I have no idea what I’m doing with scrips….
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> Thanks
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> Anthony
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-- 
Best regards, Ruslan.