[rt-users] rt-mailgate rejects incoming email

[Brandon Olszewski]

I have a new install of RT 3.8.9 running on SLES11, and I cannot get incoming emails to update/create tickets.  I'm using postfix for email routing.  Outgoing mail works (all mail routed to an Exchange smarthost).  I put a debug switch in my aliases file and the error generated by an incoming email is:

[error] Couldn't find sender's address (/opt/rt3/bin/../lib/RT/Interface/Email/Auth/MailFrom/pm:67)
[error] Could not record email: Could not load a valid user (/opt/rt3/share/html/REST/1.0/noAuth/mail-gateway:75)

>From what I understand, this error means that postfix received the email properly and passed it to rt-mailgate, which failed to parse a valid FROM email address from the headers thus rejecting the message.

The only instance I've found of this error happing was resolved by adding "CreateTicket" permissions to the "Everyone" group in RT - I've done this to no avail.

Linux version: 2.6.32.27-0.2-default
Perl version: 5.10.0 built for x86_64-linux-thread-multi


Non-standard configurations:

Default http site redirects to https

Additional module RT::Authen::ExternalAuth 0.08_01 - authenticates via LDAP against Active Directory - is working properly.


Any advice would be much appreciated!

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