[rt-users] rt-mailgate rejects incoming email

[Thomas Sibley]

On 04 Mar 2011 12:56, Giuseppe Sollazzo wrote:
> 
> Just a question... had the user authenticated at least once?
> If they aren't in the db or imported from ldap, there's no mention of
> them in the RT users db hence incoming e-mails can't create tickets.

That's not entirely correct.  RT autocreates unprivileged users who send
in email if the Everyone or Unprivileged system groups have the
appropriate rights (CreateTicket or Comment/ReplyToTicket).

Thomas