[rt-users] Need RT to send mail to a group

[Brandon Olszewski]

Greetings,

I am trying to get my RT 3.8.9 instance running on SLES11 to send emails to all members of an RT group whenever a ticket is moved from any queue into the "LAN" queue.  I've created a group called "LAN", and placed the desired recipient's RT user account as a member.

I've used the following command to create a custom action to send email to this group:
/opt/rt3/sbin/rt-email-gorup-admin -add 'Notify LAN group' -group 'LAN'

And I have verified the successful creation of this action with this command:
/opt/rt3/sbin/rt-email-group-admin -list 'Notify LAN group'

Result of the above command:
Name: Notify LAN group
Module: NotifyGroup
Members:
            Group  => LAN

I've created a scrip (number 14 for this RT instance) in the LAN queue with the following paramaters:

Description: NotifyLAN
Condition: On Queue Change
Action: Notify LAN group (the custom action created in the above step)
Template: Global template: Admin Correspondence (unchanged default template)
Stage: TransactionCreate


When I move a ticket to the LAN queue, no email is sent, and these two lines appear in the RT log file:

[info]: #27/427 - Scrip 14 NotifyLAN (/opt/rt3/bin/../lib/RT/Interface/Email.pm:302)
[info]: No recipients found. Not Sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:352)


I'm not set on using this method of sending email to a group if someone has an easier/working way to do it.  Any help would be greatly appreciated.

Brandon

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