[rt-users] Problem removing group members from groups.

[Jason Maderios]

I meant to add I was hoping this problem went away after upgrading to 3.8.9...

It did not.  However the upgrade to 3.8.9 was smooth-  TY BP...


From: Jason Maderios 
Sent: Friday, March 11, 2011 12:21 AM
To: rt-users at lists.bestpractical.com 
Subject: [rt-users] Problem removing group members from groups.

 
Sill can not figure this out.

I am logged in as super user and I am unable to remove a group as a member of another group.
I am also unable to remove that group as watcher on a queue.

All I get when trying to remove a group as a member of another group:
Results 
  a.. Member not deleted
When trying to delete the group as a watcher of the queue:
  a.. Could not remove that principal as a AdminCc for this queue
This is causing me grief with the email the members of the 2 queues are getting.  They are ready to skin me alive!  I am at the point of destroying both queues and rebuilding new ones which is a whole other can of worms with history and everything!

In the logs:

[Fri Mar 11 09:03:40 2011] [warning]: Unable to revoke delegated rights for principal 14220 (/opt/rt3/bin/../lib/RT/GroupMember_Overlay.pm:342)
[Fri Mar 11 09:03:40 2011] [error]: Failed to delete 18794 as a member of group 1963: Member not deleted (/opt/rt3/bin/../lib/RT/Queue_Overlay.pm:964)
[Fri Mar 11 09:04:06 2011] [warning]: User not loaded. (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1573)
[Fri Mar 11 09:04:06 2011] [warning]: Unable to revoke delegated rights for principal 14220 (/opt/rt3/bin/../lib/RT/GroupMember_Overlay.pm:342)
[Fri Mar 11 09:04:06 2011] [error]: Failed to delete 18794 as a member of group 1963: Member not deleted (/opt/rt3/bin/../lib/RT/Queue_Overlay.pm:964)
[Fri Mar 11 09:08:39 2011] [warning]: User not loaded. (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1573)
[Fri Mar 11 09:08:39 2011] [warning]: Unable to revoke delegated rights for principal 14220 (/opt/rt3/bin/../lib/RT/GroupMember_Overlay.pm:342)
[Fri Mar 11 09:08:39 2011] [error]: Failed to delete 18794 as a member of group 1963: Member not deleted (/opt/rt3/bin/../lib/RT/Queue_Overlay.pm:964)
[Fri Mar 11 09:09:59 2011] [warning]: User not loaded. (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1573)
[Fri Mar 11 09:09:59 2011] [warning]: Unable to revoke delegated rights for principal 30073 (/opt/rt3/bin/../lib/RT/GroupMember_Overlay.pm:342)

From: Jason Maderios 
Sent: Tuesday, November 09, 2010 10:37 AM
To: Kenneth Crocker 
Subject: Re: [rt-users] Problem removing group members from groups.

I am the super user.

Jason Maderios

From: Kenneth Crocker 
Sent: Tuesday, November 09, 2010 10:03 AM
To: rt-users at lists.bestpractical.com 
Subject: Re: [rt-users] Problem removing group members from groups.

Jason,

If you are a "SuperUser" (and I assume you are) you shouldn't be having that problem. If you are signed on with a userId that does not have certain rights (like ModifyQueueWatchers), you won't be able to remove those members.

Kenn
LBNL


On Tue, Nov 9, 2010 at 10:13 AM, Jason Maderios <jmaderios at kpunet.net> wrote:

  All,

  I am still having an issue removing a a watcher from a queue.  I can not remove the group as a member of another group or remove the watcher.  I am also getting the error "Unable to revoke delegated rights for principal" when trying to remove one group out of another.

  Any help will be appreciated.

  Regards,

  Jason Maderios




  From: Jason Maderios 
  Sent: Friday, October 29, 2010 10:24 AM
  To: rt-users at lists.bestpractical.com 
  Subject: [rt-users] Problem removing group members from groups.

  All,

  I am getting the following error: [Fri Oct 29 19:14:21 2010] [warning]: Unable to revoke delegated rights for principal 30073 (/opt/rt3/bin/../lib/RT/GroupMember_Overlay.pm:342)

  When trying to remove a group as a member from another group.

  The goal of this is to remove the group from admincc.

  In RT/Admin/Edit the Group MTA

  I am unable to remove a Group that is a member of this group.

  The GUI error is "Member not deleted"
  The error log error is listed above.

  I have checked all group and queue permissions and they are all set to "No Value"

  There are no visible relation ships between the 2 queues.


  Any thoughts?

  Jason Maderios


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