[rt-users] Mandatory Time Worked Field on Ticket Updates

[Pena, Christian]

This is something that has probably been asked on the lists many time so
bear with me. 

 

I want to make the "Worked" field mandatory on every ticket update. I
read references on the need to do Call Backs but not sure what Syntax to
use to achieve this. Can anyone point me in the right direction? 

 

Thanks!

 

Christian Pena
Network Engineer Supervisor
EarthLink Business 
  
E: christian.pena at corp.earthlink.com
O: 786-363-0460 | F: 786-363-0206
STS Telecom is now EarthLink Business

 

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