[rt-users] sender is empty

[Kevin Falcone]

On Tue, Mar 15, 2011 at 02:43:08PM +0100, Violetta J. Wawryk wrote:
> Hi List,
> 
> we are running the RT 3.6.7 on a debian 5.
> 
> If a tries to open a ticket via mail and is not allowed to (because
> of configured restrictions) he receives a mail with the following
> text:
> 
> *********
> 
> Subject: Could not load a valid user
> 
> RT could not load a valid user, and RT's configuration does not
> allow for the creation of a new user for your email.
> 
> *******
> 
> which is what we want. But what disturbs us is that for this kind of
> email there is no sender:
> 
> 
> 
> logfile says:
> 
> Mar 15 12:47:48 servername postfix/qmgr[2004]: 18083FB0FF: from=<>,
> size=3589, nrcpt=1 (queue active)

You appear to have defined a default $CorrespondAddress in your
RT_SiteConfig.pm of ''.  Presumably you're defining all your addresses
in the queue admin page, but you should define a fallback one for this
and other code.

-kevin

> While with usual ticket mail traffic it should look like this:
> 
> Mar 15 12:48:40 servername postfix/qmgr[2004]: 81754FB0FF:
> from=<xxx at servername.science-computing.de>, size=2517, nrcpt=1
> (queue active)
> 
> Is this on purpose? Is there a way to fill the from= ?
> 
> Thanks for you help.
> 
> Regards
> Violetta
> 
> 
> -- 
> ________________________________ creating IT solutions
> Violetta J. Wawryk               science + computing ag
> IT-Service                       Hagellocher Weg 73
> phone +49 7071 9457 282          72070 Tuebingen, Germany
> fax   +49 7071 9457 211          www.science-computing.de
> -- 
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> Dr. Bernd Finkbeiner, Dr. Roland Niemeier, Dr. Arno Steitz, Dr.
> Ingrid Zech
> Vorsitzender des Aufsichtsrats/
> Chairman of the Supervisory Board:
> Michel Lepert
> Sitz/Registered Office: Tuebingen
> Registergericht/Registration Court: Stuttgart
> Registernummer/Commercial Register No.: HRB 382196
> 
> 
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