[rt-users] Mandatory Time Worked Field on Ticket Updates

[Ruslan Zakirov]

Not tested, but very close. Should work with 3.8.9 and may be a few
versions older.

file: local/html/Callbacks/MandatoryFields/Ticket/Update.html/BeforeUpdate
content:

<%ARGS>
$TicketObj
$ARGSRef => {}
$skip_update => undef
$results => []
</%ARGS>
<%INIT>
my $value = $ARGSRef->{'UpdateTimeWorked'};
return if defined $value && length $value;

$$skip_update = 1;
push @$results, loc("You have to define time worked");
</%INIT>


On Tue, Mar 15, 2011 at 3:46 PM, Pena, Christian
<Christian.Pena at corp.earthlink.com> wrote:
> This is something that has probably been asked on the lists many time so
> bear with me.
>
>
>
> I want to make the “Worked” field mandatory on every ticket update. I read
> references on the need to do Call Backs but not sure what Syntax to use to
> achieve this. Can anyone point me in the right direction?
>
>
>
> Thanks!
>
>
>
> Christian Pena
> Network Engineer Supervisor
> EarthLink Business
>
> E: christian.pena at corp.earthlink.com
> O: 786-363-0460 | F: 786-363-0206
> STS Telecom is now EarthLink Business
>
>



-- 
Best regards, Ruslan.