[rt-users] Email Subject Header creating fragmented strings when decoded

[Lars Reimann]

Sorry,

forgot that... :(

It is v3.8.8 (clean install)

greetings,
l.r.

On 03/18/2011 03:28 PM, Kevin Falcone wrote:
> On Fri, Mar 18, 2011 at 03:14:17PM +0100, Lars Reimann wrote:
>> the following problem is very annoying:
>> RT Encodes Subject lines using the following concept:
> Which version of RT
>
>> Original example Header
>>
>> Subject: =?UTF-8?B?W3NlcnZpY2UubWV0YXdheXMubmV0ICM2NzAyOF0gU3BlaWNoZXJwbGF0eiBF?=
>>   =?UTF-8?B?cmjDtmh1bmcgd2FzbWFpbjogNTAwIEdC?=
>>
>> The header is split into 2 parts:
>>
>> 1st part decoded: "[Queue Name #Ticket nubmer] First part of subject line"
>> 2nd part decoded: "Second part of subject line"
>>
>> Completely decoded string: "[Queue Name #Ticket nubmer] First part
>> of subject line"_"Second part of subject line"
>>
>> The underscore (_) marks an additional space character which is
>> introduced into ALL emails on decoding the two UTF parts.
>>
>>
>> I double checked with decoding UTF in python. Results: When using 2
>> UTF parts, a decode introduces an additional space. When using only
>> ONE UTF-string (the above subject w/o padding and UTF header) the
>> decode is done correctly!
>>
>> If would be very glad the resolve this problem. If RT could use only
>> one UTF string, the problem would go away.
>> How can we do that?
>> And: does anyone have the same problem with email clients (we use
>> evolution and thunderbird, but most likely other clients are also
>> affected).
>>
>> p.s. It's unclear to me when UTF encoding is used. Sometimes the
>> Subject line is not UTF encoded and uses ASCII. Perhaps it depends
>> on non-ASCII characters within the subject.
>>
>> greetings,
>> l.r.

-- 
Lars Reimann
System Engineer

Metaways Infosystems GmbH
Pickhuben 2, 20457 Hamburg

Tel:      +49 (0)40 31 70 31 - 527
Fax:      +49 (0)40 31 70 31 - 927

l.reimann at metaways.de
www.metaways.de

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