[rt-users] Modifying Results.rdf

[Emmanuel Lacour]

On Fri, Mar 18, 2011 at 04:51:22PM -0400, Drew Hahn wrote:
> Hi All,
> 
> 
> 
> 
> What I’m hoping to see in the RSS is either the last Correspondence or
> Comment in the ticket, or the Create statement if it is new.  I can change
> the command to $Ticket->Transactions->Last->Content but it will simply print
> out “This transaction appears to have no content” if the last action was
> something like an ownership change.
> 
> 

create a new method in local/lib/RT/Ticket_Local.pm with something like this:

sub LastMessage {
    my $self = shift;

    my $Transactions = $self->Transactions;
    $Transactions->OrderBy(FIELD => 'Created', ORDER => 'DESC');
    while ( my $Transaction = $Transactions->Next ) {
        if ( $Transaction->Type =~ /^(Correspond|Comment|Create)$/ && $Transaction->Content ) {
            return ($Transaction->Content);
        }
    }
    return (undef);

}


then in Results.rdf, use $Ticket->LastMessage.