[rt-users] Best Place to Apply Changes to RTIR_Config.pm?

[Michael Steen]

I worked this out, so in case anyone has these questions in the future...

RT_SiteConfig.pm overrides RTIR_Config.pm.  The "require..." lines
were not necessary.

I copied all configuration from RT_Config.pm to RT_SiteConfig.pm and
restored RT_Config.pm to a vanilla copy of the file.  RTIR_Config.pm
is an unchanged version of the default file.  All configuration now
resides in RT_SiteConfig.pm as per bestpractical's recommended best
practices.

On Thu, Mar 17, 2011 at 8:17 PM, Michael Steen
<michael.steen at livetext.com> wrote:
> Hello All,
>
> I have a request to get rid of the '[lookup email]' and '[lookup
> "<domain>"]' links, more precisely known as the values for
> @Active_MakeClicky.  I found a previous discussion (
> http://www.gossamer-threads.com/lists/rt/users/87540 ) of the same topic in
> which Ruslan suggests editing RT_SiteConfig.pm to change the values for
> @Active_MakeClicky... which was what I originally intended to do.  There is
> currently no MakeClicky line in RT_SiteConfig.pm.  When I looked at
> RT_Config.pm, I found:
>
> Set(@Active_MakeClicky, qw());
>
> This confused me for a while until I found
> /opt/rt3/local/plugins/RT-IR/etc/RTIR_Config.pm shows:
>
> Set(@Active_MakeClicky, qw(httpurl_overwrite ip email domain));
>
> /Configuration.html shows the same value as the RTIR_Config.pm, which is
> obviously taking precedence.  I found an article (
> http://blog.securitymonks.com/2008/08/07/rtir-adding-incident-response-capabilities-to-rt/
> ) that says the following lines should be added to RT_SiteConfig.pm when
> RTIR is installed:
>
> $RTIR_CONFIG_FILE = "/opt/rt3/local/plugins/RT-IR/etc/RTIR_Config.pm";
> require $RTIR_CONFIG_FILE || die ("Couldn't load RTIR config file
> '$RTIR_CONFIG_FILE'\n$@");
> Set(@Plugins, 'RT::FM', 'RT::IR');
>
>
> The RT_SiteConfig.pm does not currently have this line, and I was unable to
> find documentation describing such a line on the Wiki.  I didn't do the
> installation myself, so there may be a reason for this that I am not privy
> to.  It looks like the gentleman from the previous thread about MakeClicky
> values ended up editing RTIR_Config.pm directly.  This would surely work,
> but I'm guessing it is probably not the best practice.  So, two questions...
>
> Will adding Set(@Active_MakeClicky, qw()); to RT_SiteConfig.pm override the
> RTIR_Config.pm file?
>
> Should the three $RTIR_Config_File... lines (above) be added to
> RT_SiteConfig.pm, as well?
>
> Thank You,
>
> Mike
>