[rt-users] Subscription of Dashboard and Outlook

[Shawn M Moore]

(11/03/24 13:53), Jon Baker wrote:
> Sure thing, Thomas,
>
> Here's a screenshot:
>
> http://files.jdavidbaker.com/uploads/3c93e/bdd17f.png

That looks pretty bad, but is admittedly not as bad as I thought it 
would look.

Which version of Outlook is this?

Shawn

> On Mar 24, 2011, at 12:33 PM, rt-users-request at lists.bestpractical.com wrote:
>
>> On 24 Mar 2011 12:55, Jon Baker wrote:
>>> I spent yesterday going on and on with our project manager about how wonderful the dashboard subscriptions are, and so we set up her RT account to send her a daily dashboard e-mail.  However, when she got the e-mail, it looks terrible - in mine, it looks all pretty like the RT home page, but in hers the blue background is overwhelming with every other line in the list as white.  I finally concluded that the most likely issue is that she is using Outlook (I am using Mac Mail).
>>
>> Jon,
>>
>> It'd be really useful to see a screenshot here as an example of what's
>> actually going wrong.  Your conclusion is likely correct, but it'd be
>> good to see the problem to confirm.
>>
>> Thomas
>>
>>> I know Outlook is horrible with html e-mail support, but I'm a bit surprised that this occurred and that I can't find anything in the archives referencing it.  Is there either;
>>>
>>> a) A patch that modifies the outgoing e-mail to work with the limited Outlook html support or,
>>> b) A way to send the dashboard e-mails as plain text instead of html?
>>>
>>> Thanks!
>