[rt-users] Subscription of Dashboard and Outlook

[Shawn M Moore]

(11/03/24 14:37), Andres Bodhert wrote:
> Hey John, I found out about that same issue as well. However when I upgraded to Office 2010 on my PC, outlook displays a bar stating that to correctly view this email I should click on it so it can open it up in the browser.  Then it looks like it should. Im pretty sure the email isn't pulling the CSS correctly from the web server or something like that.

The email is the same regardless of what mail client you're using. We 
inline everything (CSS and images) for you, otherwise you might have to 
teach your mail client how to authenticate against your RT server and 
that would be a pain in the neck.

The real problem is that Outlook's rendering engine can't handle the 
complicated HTML and CSS that we use for search results. This is why it 
gives you a link to view the page in a browser.

Shawn

> Regards,
> Andrés
>
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jon Baker
> Sent: Thursday, March 24, 2011 1:53 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Subscription of Dashboard and Outlook
>
> Sure thing, Thomas,
>
> Here's a screenshot:
>
> http://files.jdavidbaker.com/uploads/3c93e/bdd17f.png
>
> On Mar 24, 2011, at 12:33 PM, rt-users-request at lists.bestpractical.com wrote:
>
>> On 24 Mar 2011 12:55, Jon Baker wrote:
>>> I spent yesterday going on and on with our project manager about how wonderful the dashboard subscriptions are, and so we set up her RT account to send her a daily dashboard e-mail.  However, when she got the e-mail, it looks terrible - in mine, it looks all pretty like the RT home page, but in hers the blue background is overwhelming with every other line in the list as white.  I finally concluded that the most likely issue is that she is using Outlook (I am using Mac Mail).
>>
>> Jon,
>>
>> It'd be really useful to see a screenshot here as an example of what's
>> actually going wrong.  Your conclusion is likely correct, but it'd be
>> good to see the problem to confirm.
>>
>> Thomas
>>
>>> I know Outlook is horrible with html e-mail support, but I'm a bit
>>> surprised that this occurred and that I can't find anything in the
>>> archives referencing it.  Is there either;
>>>
>>> a) A patch that modifies the outgoing e-mail to work with the limited
>>> Outlook html support or,
>>> b) A way to send the dashboard e-mails as plain text instead of html?
>>>
>>> Thanks!
>
> --
> Jon Baker
> Systems Administrator
> Church on the Move
> 1003 N 129th E Ave
> Tulsa OK 74116
> (918) 234-5656
>
>
>
>
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