[rt-users] RT-3.8.8 Pg Ubuntu 10.10 amd64 - seeing login prompt at each page

Kevin Falcone falcone at bestpractical.com
Thu Mar 24 17:53:44 EDT 2011


On Thu, Mar 24, 2011 at 09:13:24PM +0000, Jeff Kowalczyk wrote:
> I have an in install of RT-3.8.8 Pg backend Ubuntu 10.10 amd64.
> 
> Things seem to work OK, but the login prompt is displayed at every page link.
> 
> Since this is an internal test server, I am using http://serveralias/rt to
> access rt instead of the FQDN entered in the Ubuntu package configuration step.
> I would suspect this as a problem, but it worked fine with the initial sqlite
> backend test.
> 
> Any ideas on misconfiguration I might look into?

Pg puts sessions in the DB, sqlite puts sessions on the filesystem, so
there really isn't much of a comparision there.

Normally accessing RT through an alias RT doesn't know about results
in redirects to the wrong hostname and cookies aren't sent.

As I usually advise when this comes up, you need to look at what
cookies RT is sending you and what cookies are sent back to RT to
begin untangling it.  Anything else is speculation.

-kevin
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