[rt-users] RT-3.8.8 Pg Ubuntu 10.10 amd64 - seeing login prompt at each page

[Kevin Falcone]

> Thanks for the tip. I took the following steps, to no effect. Can you suggest
> anything else I might look for?

You need to check if your browser is sending a cookie to RT and RT is
refusing/ignoring it or if your browser isn't sending the cookie.
Wireshark is probably your friend.

Also, the RT_SITE is for test_it which is tied to  your rtname and
your port number, so if any of that changes (or if there is any
proxying happening) you may run into interesting problems.

Another common point is that setting $WebDomain is preferable to
setting $WebBaseURL, but it should all work out.  You can confirm that
by looking in Configuration -> Tools -> System Configuration

Also, you provided 50-debconf, but did you rerun the RT_SiteConfig
generation tool to update RT_SiteConfig.pm with your changes?

-kevin

> - remove all cookies, there were 2.
> - change configuration to 1.2.3.4 everywhere, restart apache.
> - sudo -u postgres psql -d rtdb -c "delete from sessions;" 73 rows.
> - browse to http://1.2.3.4/rt, login, check cookie, one created
>   each link-login cycle, below:
> 
> 
> rtdb=# select id, lastupdated from sessions;
>  id | lastupdated
> ----+-------------
> (0 rows)
> 
> login, click link, login,
> rtdb=# select id, lastupdated from sessions;
>                 id                |        lastupdated
> ----------------------------------+----------------------------
>  177274163d2d9e5c63d9206e59be8e7a | 2011-03-24 22:39:02.782436
>  2ae80cdb59debb85a8bd5e1586f94be1 | 2011-03-24 22:39:12.454886
>  96ec379e94a5aefa5ce9d6c2359ff8a3 | 2011-03-24 22:39:21.660138
> (3 rows)
> 
> Cookie
> 
> http://1.2.3.4/rt/
> 1 cookie
> Name	RT_SID_test_it.80
> Value	96ec379e94a5aefa5ce9d6c2359ff8a3
> Host	10.132.3.17
> Path	/rt
> Secure	No
> Expires	At End Of Session
> 
> ---
> 
> $ sudo cat /etc/request-tracker3.8/RT_SiteConfig.d/50-debconf
> # THE BASICS:
> 
> Set($rtname, 'test_it');
> Set($Organization, 'rt.acme.com');
> 
> Set($CorrespondAddress , 'rt at server1.acme.com');
> Set($CommentAddress , 'rt-comment at server1.acme.com');
> 
> # THE WEBSERVER:
> 
> Set($WebPath , "/rt");
> #Set($WebBaseURL , "http://server1.acme.com");
> Set($WebBaseURL , "http://1.2.3.4");
> 
> ---
> 
> $ tail -n 1 /etc/apache2/apache2.conf
> ServerName tickets
> 
> 
> 
> $ tail -n 5 /etc/apache2/sites-available/default
> 
> Include /etc/request-tracker3.8/apache2-modperl2.conf
> RedirectMatch ^/$ /rt
> 
> </VirtualHost>
> 
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