[rt-users] Scrip debugging help

[Ruslan Zakirov]

Take a look at NotifyGroup action.

On Mon, Mar 28, 2011 at 10:44 PM, Tyler Harding <tharding at uoregon.edu> wrote:
> Hello,
>
> I’m trying to use a custom scrip that sends an outgoing email to a specified
> email address when a ticket gets resolved. After much trudging through
> archived emails on this list, I was able to accomplish that. But now,
> sometimes when you click “Reply” there is the following error:
>
> Can't call method "head" on an undefined value at
> /usr/local/lib/rt3/lib/RT/Action/SendEmail.pm line 278.
>
> What’s more, is my coworker got that error message in a totally different
> queue. (I was hoping worst case scenario I’d only mess up my own queue’s
> workflow, but that appears to be false.) So I was hoping someone could shed
> some light...
>
> -Why does this error happen when clicking Reply?
> -Why does it apply to other queues?
> -Can I fix it without disabling/deleting my scrip?
>
> Scrip pasted below, thanks for any advice.
>
> -Tyler
>
>
>
>
> Condition: on resolve
> Action: user defined
> Template: transaction
> Stage: transaction batch
>
> prep code:
>
> require RT::Action::SendEmail;
> use strict;
> use vars qw/@ISA/;
> @ISA = qw(RT::Action::SendEmail);
> $self->setUpEmail();
> $self->SUPER::Prepare();
> $self->SUPER::Commit();
>
> sub setUpEmail {
>     my $self = shift;
>     my $ticket = $self->TicketObj;
>
>     push @To, 'emailaddress at dns.com';
>     @{ $self->{'To'} }  = @To;
>     $self->{'Subject'}  = $ticket->OwnerObj->Name();
> }
>
> return 1;
>
>
> cleanup code:
>
> return 1;



-- 
Best regards, Ruslan.