[rt-users] Time Worked Report

[Kenneth Crocker]

Walid,

Also, we used to have a different $home than /opt/rt3/ (in Solaris) and it
caused *endless* problems when trying to implement extensions. We decided to
just go to opt/rt3 and put it in VM and we've been sailing smoothly ever
since. Just a thought for you to consider.

Kenn
LBNL

On Tue, Mar 29, 2011 at 8:37 AM, Kenneth Crocker <kfcrocker at lbl.gov> wrote:

> Walid,
>
> Well, *Wherever* you have the .../Tools/Report/... you will need a
> .../local/Tools/Report/ version to put "TimeWorkedReport".
>
> Kenn
> LBNL
>
>
> On Tue, Mar 29, 2011 at 7:00 AM, Walid Haider <walid.haider at movensis.com>wrote:
>
>>  Hi Johan,
>>
>>
>>
>> No, I do not. Should I go ahead and create it  and then follow Kenn’s
>> instructions?
>>
>>
>>
>>
>>
>> Regards,
>>
>> Walid
>>
>>
>>
>> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
>> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Johan Sjöberg
>> *Sent:* terça-feira, 29 de Março de 2011 14:56
>>
>> *To:* rt-users at lists.bestpractical.com
>> *Subject:* Re: [rt-users] Time Worked Report
>>
>>
>>
>> Do you have a /usr/local/rt3?
>>
>>
>>
>> /Johan
>>
>>
>>
>> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
>> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Walid Haider
>> *Sent:* den 29 mars 2011 15:20
>> *To:* Kenneth Crocker; rt-users at lists.bestpractical.com
>> *Subject:* Re: [rt-users] Time Worked Report
>>
>>
>>
>> Kenn,
>>
>>
>>
>> Again, thanks for the reply. As I ran a packaged install of RT 3.8.4, my
>> $home is /usr/share/rt3. My folder structure is different compared to what
>> you mention below, as I do not have a share directory within my RT $home.
>>
>>
>>
>> Please advise if I should create the *local*  directory  within
>> /usr/share/rt3.
>>
>>
>>
>> Thanks,
>>
>> Walid
>>
>>
>>
>> *From:* rt-users-bounces at lists.bestpractical.com [mailto:
>> rt-users-bounces at lists.bestpractical.com] *On Behalf Of *Kenneth Crocker
>> *Sent:* segunda-feira, 28 de Março de 2011 17:33
>> *To:* rt-users at lists.bestpractical.com
>> *Subject:* Re: [rt-users] Time Worked Report
>>
>>
>>
>> Walid,
>>
>> What I mean is this; it is *highly recommended* that any changes you make
>> to RT code be done in a *"local"* version. RT will automatically look to
>> $Home/*local/*.../.../ (where $home is usually opt/rt3/) for *any
>> override code* that an installation may have developed. In this example
>> (TimeWorkedReport), I copied the various /$home*/share/*.../...
>> directories & files listed in the "readme' for that report into a /$home/
>> *local/*.../... *version/copy* of those *directoryies & files*. I did *
>> NOT* make any changes to any */share/ version* of RT code. This is
>> recommended for a couple reasons; the least of which it is *easier to
>> maintain later versions* of RT without wiping out your local code
>> (provided you keep a copy of that code). Also, industry wide for about the
>> last 40 years, it has been considered a *best practice* to *never* mess
>> with original code, but to provide a method that allows you to use other
>> code instead.
>>
>> So, my advice is to first; return all /share/ code to it's original state.
>> Then create $home*/local/*html/Tools/Reports directories in order to
>> copy/create the files mentioned in the "TimeWorkedReport" documentation.
>> That's what I did:
>>
>> 1) If it exists,type *“/opt/rt3/local/html/Elements/” <enter>* otherwise,
>> create it.
>> 2) Copy the *“delivered”* file (from .../share/...) *SelectQueue* over to
>> this directory with a the new name.
>>     A) Type *“cp /opt/rt3/share/html/Elements/SelectQueue
>> SelectMultiQueue” <enter>*.
>> 3) Replace the code in *“SelectMultiQueue”* with the code specified for
>> this file from the document the *“TimeWorkedReport".*
>> 4) If it exists, type *“/opt/rt3/local/html/Tools/” <enter>*, otherwise,
>> create it.
>> 5) Create new directories:
>>     A) Create *“Reports”* directory within *“Tools”
>>     *B) Get into *“Reports*” directory.
>>     C) Create *“Elements”* directory within *“Tools/Reports”*
>> 6) Copy the *“delivered”* files (from .../share/...) (*Tabs, index.html*)
>> over to the new directories:
>>     A) Copy the *“Tabs”* file over to *“Tools/Reports/Elements”*:
>>         1) Within *“Elements”,* type *“cp
>> /opt/rt3/share/html/Tools/Reports/Elements/Tabs .” <enter>*.
>>         2) Go back 1 directory level to get to *“/Tools/Reports”*.
>>         3) Copy the *“index.html”* file over to *“Tools/Reports” twice:*
>>             a) Within *“Tools/Reports”,* type *“cp
>> /opt/rt3/share/html/Tools/index.html .” <enter>*.
>>             b) Within *“Tools/Reports”,* type *“cp
>> /opt/rt3/share/html/Tools/index.html TimeWorkedReport.html” <enter>*.
>> 7) Modify/Replace the code in *“Tabs”, “index.html” &  “TimeWorkedReport”
>> *with the code specified for these files from the document the *“Time
>> Worked Report”*.
>>
>> Anyway, This is the procedure I followed and I had absolutely no problems
>> AND I didn't have to worry about Production being messed up.
>>
>> Also, I'm in 3.8.7 so I made sure to follow the 3.8 instructions.
>>
>> Hope this helps.
>>
>> Kenn
>> LBNL
>>
>>
>>
>>
>>
>
>
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