[rt-users] Error: [email address] appears to point to this RT instance

[Kevin Falcone]

On Tue, Mar 29, 2011 at 12:13:30PM -0400, Kyle Barger wrote:
>    Hello,
>    One of our users is not receiving emails as expected when new tickets are created in his
>    watched queues, or when he's assigned ownership of tickets. Setup of the scrips appears fine
>    (in fact, it's pretty much the default) and other users (including co-watchers of the same
>    queues) get notifications.
>    Current install is RT 3.8.8, perl 5.10.1, mysql 5.1.47 on "small" Amazon EC2 instance
>    The error listed in syslog is:
> 
>    [email address] appears to point to this RT instance. Skipping
>    (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:824)

If you've not set RTAddressRegexp, RT looks at CorrespondAddress
CommentAddress and every queue's Correspond and Comment address for
the user's email.  

-kevin

>    However, $ParseNewMessageForTicketCcs and $RTAddressRegexp are not set in RT_SiteConfig.pm.
>    (And with no changes to the supplied RT_Config.pm, they are explicitly undefined there.)
>    If I'm understanding things correctly, this test isn't even supposed to be invoked unless
>    $RTAddressRegexp is defined.
>    We were on RT 3.6.0 until the end of February. It appears that this problem has existed since
>    we made the transition to 3.8.8.
>    Does anyone have any other suggestions?
>    --
>    Kyle Barger
>    Director of Information Systems
>    The Lutheran Theological Seminary at Philadelphia
>    (Please email [1]helpdesk at ltsp.edu or phone x7385 for assistance with computer, network, or
>    telephone problems)
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