[rt-users] firefox4 textbox missing

[Shawn M Moore]

(11/03/30 8:50), Brian Dial wrote:
>
> ----- Original Message -----
> (11/03/30 8:22), Brian Dial wrote:
>>> since upgrading to firefox4, when you try to reply to a ticket through the web interface, the textbox for Message does not show.  The>>area is there for it but theres no box to type in.  seeing this in ff4 on linux&   win7.  didn't find any other messages on this list>>about it, is anyone else running ff4 and seeing this behavior?
>
>> I'm using Firefox 4.0 on OS X 10.6.7 against both RT4.0.0-rc7 and
>> RT3.8.8. I do see the message box with either value for the "WYSIWYG
>> message composer" preference.
>
>> Could you tell us which version of RT you're using?
>
>> Shawn
>
> 3.8.9.  I've tried clearing all the cache too on the client and that has not helped.  not using any special plugins this is a pretty new install

I can reproduce the problem on 3.8.9 and 3.8-trunk. I've filed a ticket 
for you: http://issues.bestpractical.com/Ticket/Display.html?id=17000

As a temporary workaround, turning off the wysiwyg text editor in your 
preferences will let you actually create and reply to tickets.

Shawn