[rt-users] Change Email Subject Line ??

[Raed El-Hames]

Adrian:

You can modify the templates associated with the emails you want to send (ie Correspondence template, Admin Comment templates etc) to include the Priority 
Eg:
Subject: [Comment] [{$Ticket->QueueObj->Name}] [$Ticket->Subject] Priority [{$Ticket->Priority}]

I would suggest you put the Priority before the subject


Roy


> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
> bounces at lists.bestpractical.com] On Behalf Of Adrian Stel
> Sent: 31 March 2011 14:13
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Change Email Subject Line ??
> 
> Hi All,
> 
> 
> 
> 
> I would like to add issues priority to Email Subject, for example:
> 
> orginal subject is:
> 
> 
> [support #98] [Comment] Testing - Ignore me...
> 
> new subject:
> 
> [support #98] [Comment] Testing - Ignore me... Priority 5
> 
> 
> 
> 
> 
> --
> Best Regards
> Adrian Stelmaszyk