[rt-users] How do I submit a ticket in behalf of a user?

[Thomas Sibley]

On 31 Mar 2011 22:08, Rocel M. Lacida wrote:
> Hello All,
> Good Day!
> 
> It's my first to post a mail to the mailing list so  bear with me. First
> I am previous user of other ticketing system (Accord Trellis) and I have
> many problems about it and upon searching on the net about  what is best
> ticketing system out there I found RT and it really meet my
> requirements. Been using RT for only a couple of weeks and honestly it
> was awesome. Though I stumble some difficulties at first it was solve
> upon searching on the web where lots of solutions are provided. Now the
> only hindrance right now is this,Sorry  to ask this question though I
> think there is an easy to answer for this I just don't know where to
> find it. In my prevoius ticketing system there is a functionality that
> someone can post a ticket in behalf of that user.Where I can find it on
> RT? Is there any equivalent functionality that I could duplicate? Hope
> you could help me about this. Sorry for the long introduction.

Glad to hear you're enjoying RT.  To create a ticket on behalf of a
user, just put their email address in the Requestor field when creating
a ticket via the web.

Cheers,
Thomas

> 
> Regards,
> Rocel