[rt-users] RT 3.8.9 -> 4.0.0 upgrade

[Jesse Vincent]

> I'm still really not seeing anything in the logs except the timeout
> itself:
> 
> ===
> May  2 08:28:25 XXXXX.XXXXXX.XXX fcgi-pm[10038]: [warn] FastCGI: server
> "/usr/share/rt4/sbin/rt-server.fcgi" has failed to remain running for 30
> seconds given 3 attempts, its restart interval has been backed off to
> 600 seconds

If that was in your original message, I missed it. But that's your smoking gun.

What happens if you run /usr/share/rt4/sbin/rt-server.fcgi by hand as the user apache runs as?

As a guess, have you run rt-server as root causing var/mason_data to be unwritable by nobody/apache?