[rt-users] Messages to AdminCCs , as Cc not Bcc

[Ruslan Zakirov]

Originally requested feature is implemented in 3.999 branch, but nobody
ported it into 4.x.

Regards, Ruslan. From phone.
04.05.2011 23:40 пользователь "Matteo Sgalaberni" <sgala at sgala.com> написал:
> On Wed, May 04, 2011 at 12:42:00PM -0400, Kevin Falcone wrote:
>>
>> Modifying Notify is changing the source code.
>> The best way might be to make a new Action based on Notify with your
>> modifications as a local customization
> No one in the list have implemented this or suggest what to do in some
> official way?
>
> Can be that peoples that are asking this (like me) have misunderstood
> the meaning of the AdminCC notification?
>
> For example:
>
> if I have an RT opened that explain a customer problem:
>
> Requestor: customer
> Cc: customercollegue
> AdminCc: internal peoples that are involved in the resolution of the RT
and need to be informed about all phases of the RT
>
> When someone add a comment, every internal people should like to receive
> the notification and see all the destination of that notification...no?
>
> Does I misunderstood something?
>
> Thanks!
>
> Matteo
>
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