[rt-users] Old RT and New RT ?

[aseim99]

Is there a way to simple alter settings in rt_mailgate script so that based
on ticket number , the old rt or the new rt will receive replys etc ? Not
playing around with procmail but simple altering rt_mailgate under
/etc/smrsh/rt_mailgate . ?

Thanks

aseim99 wrote:
> 
> Hi,
> I have installed 3.8.8 version on a vm . But not copied the data from old
> rt to new one or anything like that. He is bent upon starting a new rt
> with everything new.
> 
> Kevin Falcone-2 wrote:
>> 
>> On Mon, May 09, 2011 at 08:40:06AM -0700, aseim99 wrote:
>>> 
>>> My manager has given this task to me and will agree to upgrade the
>>> present
>>> system for the fear that if something going wrong. So the solution he
>>> has
>>> agreed to is to do it side by side. So i have no say here unless its not
>>> possilble to do side by side working solution. Hope that explains my
>>> situation. 
>> 
>> It sounds like you haven't tried installing the new version of RT on a
>> test system with a copy of your database and trying the upgrade to see
>> how long it takes?  That might be a useful thing to try if you want
>> facts for your manager.
>> 
>>  
>> 
> 
> 

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