[rt-users] Complex question re tickets, custom fields, and queues

[Brandon Ward]

v3.8.7 - 

I have a question about Queues, Tickets, and Custom Fields.  I've found 
some info in the Wiki regarding spawning child tickets, but can't tell 
if that's what I need to do.

Is this possible?

I have 3 Queues (Q1, Q2, Q3) that correspond to 3 clients (C1, C2, and 
C3).

Tickets for clients C1 and C2 are monitored by C3.  C1 has 7 locations 
(A, B, C, D, E, F, G).  C3 needs to see tickets for 

all locations EXCEPT for F and G.

Is there a way to have all tickets cloned or viewable to C3 except for 
those relating to those 2 specific locations?  The 

tickets for the C1 queue have a custom field that specifies which 
location it's for.

C3 will be using Self Service and should only be able to VIEW tickets 
that pertain to them.

Scenario:

A call comes in to the helpdesk from C1.  A ticket is opened in the C1 
queue.  During creation, a location is selected from 

a custom field.  If the location is A-E it needs to be viewable to C3.  
If not, it acts like a normal ticket in any other queue.

Can this be done via scrip or extension?

Thanks,

Brandon