[rt-users] autofill ticket subject and/or body on ticket create

[Ruslan Zakirov]

Hi,

You can change subject, you can add a comment/reply. SetSubject,
Commet and Correspond are methods you should look at.

On Sat, May 14, 2011 at 7:17 PM, Kris Germann
<kgermann at corp.fibernetics.ca> wrote:
> I am trying to lay things out plain and simple, and am wondering if I can make a custom scrip to automatically place text in the subject line or body of a ticket when a ticket is created in a particular queue.
>
> Anyone have any insight?
>
> Kris Germann
> Fibernetics Corporation
>
>



-- 
Best regards, Ruslan.