[rt-users] Date Custom Field in RT 4

[Kenneth Crocker]

Wayne,

That's odd. I use Emmanuel Lacour's code for 3.8 and I don't have this
problem. My users can enter "2011/11/25" or "20/22/2011" or pick a date from
the Calendar pop-up and it is always interpreted correctly into
ourpreferenced format of yyyy-mm-dd. DId you set a default date format
preference in your configurations? Ours drops the time element (since we
really don't care what time something was done).

Kenn
LBNL

On Tue, May 17, 2011 at 1:42 PM, Wayne Thursby <wayne.thursby at hcmeinc.com>wrote:

>
> The date custom field is a welcomed addition, and opens up a lot of
> possibilities. Everything works great, but I've noticed one assumption it
> makes that is, at least in my case, an incorrect one.
>
> Instead of selecting dates from calendars, my users type in dates manually.
> I am in America, so this follows the (admittedly silly) format of "MM/DD/YY"
>
> If the users manually type in a date such as the 25th of August, 2010 as
> "8/25/10", the date is correctly interpreted by the custom field.
>
> However, when a more ambiguous date is entered, such as the 9th of August,
> 2010, the date is incorrectly parsed as being in the international (and more
> rational) format of "DD/MM/YY". This turns the user's intended input,
> "8/9/10" into meaning the 8th of September, 2010.
>
> Computers are typically easier to configure than users. Is the default
> format for date CustomFields configurable? If not, should I file a feature
> request?
>
> Wayne Thursby
> System Administrator
> Healthcare Management Enterprises, Inc.
>
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