[rt-users] Old RT and New RT ?

[aseim99]

Ok folks , this is what i have done .

In rt-mailgate under /etc/smrsh/ i have created a sub:

sub get_id
      {
           my $key1;
           my $value1;
           while ( my ($key1, $value1) = each(%message) )
      {
          open (FILE, $value1)
          or die "Could not open ";
           my @array = <FILE>;
          my $element = 'subject';

        if(my @found = grep(/\b$element\b/i, at array))
         {
          my $output = join(",", @found);
           $output =~s/,*$//;
            my $start = index($output,"#");
            if($start > -1)
               {
                  my $end = index($output,"]",$start);
                  if($end > -1)
                      {
                        my $myticket = substr($output,$start +1
,$end-$start-1);
                        return($myticket);
                      }
                       return (-1);
              }
         }
      }
}


Then in the code , after *read message from stdin * 

my $tickNo = get_id();
if($tickNo == -1){
        print STDERR "New Ticket \n";
}
elsif ($tickNo >10000){
        print STDERR "Send To new System \n";

}
else{
        $destUrl = $opts{'otherurl'};
        print STDERR "Send To Old System \n";

}
print STDERR "$tickNo \n";

BUT the problem here is the way i managed to get the ticketnumber extracted
from %message.

This %message in rt is used first as

 my %message = write_down_message(); 
   
does it mean this is a global hash variable ? which to my understanding is
not good practice i.e global variables should not be used. 
Is there a way that i can extract ticket number from the
write_message_down() function rather than using a global variable ? 

hope that makes sense . 
cheers






Steve Anderson-5 wrote:
> 
> Bah! I missed an s. As I said, I've not tested it ;)
> 
> my $full_url="http://NewRTInstance/REST/1.0/NoAuth/mail-gateway";
> foreach my $line (split(/\n/,$opts{'headers'}))
> {
>      if ($line ~= /^\tsubject:/i)
>     {
>         if($line ~=/\[tag #\d{1,4}\]/i)
>         {
>            $full_url=" http://OldRTInstance/REST/1.0/NoAuth/mail-gateway";
>         }
>     }
> }
> 
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of aseim99
> Sent: 11 May 2011 14:26
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Old RT and New RT ?
> 
> 
> Hello mate, thanks for that code.
> I am getting this following error.
> 
> Global symbol "%opt" requires explicit package name at ./rt-mailgate line
> 152.
> syntax error at ./rt-mailgate line 154, near "$line ~"
> Execution of ./rt-mailgate aborted due to compilation errors.
> 
> 
> 
> 
> aseim99 wrote:
>>
>> Hello we have an old RT , i think its 3.6 . Now we are planing on
>> deploying new one i.e 3.8.
>> My question is that we will like old tickets to still go to old rt system
>> and any tickets above 10,000 id number will go to new system. So in
>> essence the mail gateway or something else ? will forward tickets having
>> id number less that 10,000 to the old rt and anything above that will go
>> to new rt with new queues on new rt. Then after some time we will disable
>> the old system and only new one will be there , this is to avoid any
>> downtime.
>> RT is a brilliant system and we are looking to use it more , but this
>> needs to be possible or my manager wont go ahead with the new system.
>> Any suggestions and helps much appreciated.
>> Cheers
>>
> 
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