[rt-users] Difference between reply and comment

[sharonb]

The answer is indeed in the wiki.  Reply is the same as Correspondence that
goes to the  Requestor, maybe the  CC: on the ticket. Comments are generally
for internal staff and may be sent to the AdminCC.


-- 
View this message in context: http://old.nabble.com/Difference-between-reply-and-comment-tp31654519p31655703.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.