[rt-users] Creating Child ticket in other queue

[Kyle Thomas]

Thanks


Kyle Thomas



-----Original Message-----
From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On Behalf
Of Ruslan Zakirov
Sent: Tuesday, May 24, 2011 8:57 AM
To: Kyle Thomas
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Creating Child ticket in other queue

Hi,

Have you seen:

http://search.cpan.org/~ruz/RT-Extension-SpawnLinkedTicketInQueue-0.05/lib/R
T/Extension/SpawnLinkedTicketInQueue.pm

On Tue, May 24, 2011 at 4:31 PM, Kyle Thomas <kyle at avalontel.com> wrote:
> Ok I have searched extensively about how to create a child ticket in a
> different queue then the parent and I have found that you can do it by
> creating a custom field called "Child Queue" and applying that custom
field
> to whichever queue you want this on. I have done that and I do see the
> custom field showing up when I create a child ticket , and I choose the
> queue which I want to open the child ticket in, but it still creates it in
> the original queue.
>
>
>
> I have done some further reading and found that in order for this to work
I
> have to create a scrip that looks at the CF value and based on that value
,
> changes the Queue to the value set in that CF. Can someone give me an
> example of how that scrip would look?
>
>
>
> I am running 4.0.0 is this something that is already in 4.0 and I am just
> missing something.
>
>
>
> Any help would be greatly appreciated
>
>
>
>
>
>
>
>
>
> Kyle



-- 
Best regards, Ruslan.