[rt-users] scrip to change subject for tickets created w/rt-mailgate

[Sullivan, Rob]

Management here has requested that all major and critical alarms from
our monitoring system are emailed to RT as well as the pagers so that we
can run daily reports on the tickets and provide a high level view of
what's happened overnight for engineering.  The monitoring package sends
out email with the subject line "Event Active!" and the vendor has
informed us this can't change.  Subsequently we'd like to have the event
message which is currently contained in the message body show up in the
subject field on the ticket so that the queue view and subsequent
reports will show the nature of each ticket without having to open it.
For instance, a ticket which currently looks like this:

Sub: Event Active!
Body: 110524 06:34:00 ISD4000 LVL=Maj 10.31.50.11  Redundant card in
slot 4 is active, check health of client modules - Active!

Would look like this:

Sub: LVL=Maj 10.31.50.11  Redundant card in slot 4 is active, check
health of client modules - Active!
Body: 110524 06:34:00 ISD4000 LVL=Maj 10.31.50.11  Redundant card in
slot 4 is active, check health of client modules - Active!

I'm not sure where to start as far as the scrip and template go.  Any
suggestions?
Thanks,

Rob Sullivan
Systems Engineer, Peerless Network Inc
rsullivan at peerlessnetwork.com
312-506-0948