[rt-users] Sending attachments as links

[Yan Seiner]

HA!

The template has

RT-Attach-Message: yes

change that to

RT-Attach-Message: no

and no more attachments.  POOF!

(OK, probably obvious to all you seasoned hands but us newbies struggle
with the basics.)

On Tue, May 24, 2011 4:26 pm, Yan Seiner wrote:
> I did that.  I now get the links but I still get the attachments.
>
>>From the docs, Transaction->content should only attach the mime/text
>> part..
>  When I take that out, I get no text but I still get the attachments.
> What is attaching the attachemnts?
>
> 3.8.10
>
> On Tue, May 24, 2011 2:48 pm, Ruslan Zakirov wrote:
>> http://requesttracker.wikia.com/wiki/AddAttachmentLinksToMail
>>
>> On Wed, May 25, 2011 at 1:30 AM, Yan Seiner <yan at seiner.com> wrote:
>>> We're using RT to manage construction jobs.  Right now, every time
>>> someone
>>> adds an attachment, RT generates an email with the attachment to the
>>> AdminCCs.  This is giving us headaches; some of our attachments are
>>> 20MB
>>> and this gives email systems fits.
>>>
>>> Is it possible to change the template to send the body of the message,
>>> and
>>> replace the attachments with links to them?  Or, failing that, just
>>> replace the attachment with a text string telling the recipient to look
>>> at
>>> the ticket?
>>>
>>>
>>> --
>>> My daughter is racing a triathlon to raise money for her swim club.
>>>  Want
>>> to help?
>>>
>>> http://akari.seiner.com
>>>
>>>
>>>
>>
>>
>>
>> --
>> Best regards, Ruslan.
>>
>>
>>
>>
>
>
> --
> My daughter is racing a triathlon to raise money for her swim club.  Want
> to help?
>
> http://akari.seiner.com
>
>
>
> !DSPAM:4ddc3f0028351061887518!
>
>


-- 
My daughter is racing a triathlon to raise money for her swim club.  Want
to help?

http://akari.seiner.com