[rt-users] Due date for Queues

[Kyle Thomas]

Ok I am a bit new to RT so forgive me 

 

I am running 4.0 

 

Requests should be due in 0 days.. Is there anyway to change this to hours? 

 

I see how I can automate priority change using rt-crontool then use scrips
within the queues to email the right people when it changes priority.. I
just need to know if I can make requests be due in hours instead of days 

 

 

Kyle 

 

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