[rt-users] Workflow HOWTO

[Christian Loos]

How about closing the design ticket if it is approved and then create a 
new ticket in the construction queue and link it to the design ticket 
and grant SeeTicket right to the design queue for the construction user.

The construction user can see the comments and attachments in the design 
ticket and can make new comments and attachments to the construction ticket.

So you have a clear separation between design and construction.

Chris

Am 26.05.2011 23:17, schrieb Yan Seiner:
> I'm struggling with implementing approvals.  Here's how we work:
>
> An engineer designs a project. Once s/he's done, s/he has a supervisor
> approve the design and cost estimate.  This approval may need several
> levels depending on the overall cost estimate (we're a public utility and
> the approvals are governed by state statutes).
>
> While the ticket is in review, I want people to be able to make comments
> and other minor changes, but must not be allowed to change the queue or
> status.
>
> Once the ticket is approved, it then gets moved to the construction queue.
>   Changing the queue can be automated based on the approval.
>
> Per the docs, the "correct" way is to create a new ticket in the new
> queue, but that won't really work for us without additional complications;
> the drawings, specifications, and estimate are part of the engineering
> ticket and the construction crews sometimes need to see the design
> decisions that went into the design, so they need to have full access to
> the engineering ticket.
>
> How do I implement this?