[rt-users] Setting the Requestor to be the CurrentUser in a created ticket

[Gerard FENELON]

Thanks
One more reason to switch to 3.8.9 then
Gerard

On 2011-05-31 17:39, Kevin Falcone wrote:
> On Tue, May 31, 2011 at 05:32:35PM +0200, Gerard FENELON wrote:
>>     Hello
>>
>>     I am creating tickets automatically when a CF is set to a specific value
>>
>>     I would like to to put the name of the User that changes the CF value in the Content.
>>     I would also like to set the Requestor of the new ticket to be the User that changes the CF
>>     value
>>     I have been unable to find a way to do that (I searched the wiki)
> Assuming a new enough RT (3.8.9 I think) you can use $TransactionObj
> to get the CreatorObj of the transaction that triggered your Scrip.
> That is the correct way to figure out who caused something.
>
> -kevin
>
>>     The (simplified) template to create that new ticket is below
>>     (for the moment I am just trying to get the name of the CurrentUser in the Content part
>>     I will set the Requestor once I get that part right)
>>
>>     I have tried
>>
>>       * new RT::CurrentUser( $session{'CurrentUser'} );
>>       * new RT::CurrentUser;
>>       * $session{'CurrentUser'}
>>       * $Tickets{'TOP'}->CurrentUser
>>
>>     none of them seems to give me the expected result
>>     (the first three return nothing, the last returns the SystemUser)
>>     Can someone help me out ?
>>
>>     Thanks
>>     Gerard
>>
>>     ===Create-Ticket: new_patch_request
>>     Queue: Patch Request
>>     Subject: patch for RT { $Tickets{'TOP'}->Id() }
>>     RefersTo: {  $Tickets{'TOP'}->Id() }
>>     CustomField-4:  { $Tickets{'TOP'}->FirstCustomFieldValue( 'SW' ) || "Unknown" ; }
>>     Content:
>>
>>     { my $current_user = ????? ;
>>     $current_user->RealName if $current_user  }
>>
>>     is requesting an official patch for ticket { $Tickets{'TOP'}->Id() } (Subject: {
>>     $Tickets{'TOP'}->Subject }).
>>
>>     ENDOFCONTENT