[rt-users] CantLocateObject

Kevin Falcone falcone at bestpractical.com
Tue Nov 1 08:33:46 EDT 2011

On Mon, Oct 31, 2011 at 11:47:10PM +0000, Jim T wrote:
>    Hi,
>    I have a new installation of RT 3.8 (debian 6, installed with apt). I installed the AT
>    extension and its working fine. However when I now go to Global>Group Rights or Global>User
>    Rights I get the following:
>    Can't locate object method "new" via package "RT::Class" (perhaps you forgot to load
>    "RT::Class"?) at
>    /usr/local/share/request-tracker3.8/plugins/RTx-AssetTracker/lib/RT/System_Vendor.pm line 12.

RT::Class is new in RT4, sounds like a backwards incompatibility bug.
You may need to install an older version of the extension or wait for
the author to fix it.

I'm not sure how the author prefers to get bug reports unfortunately.


>    Also the links to AT Scrips, AT Templates, AT Group Rights and AT User Rights have a double rt
>    in the url, like this:
>    [1]http://myserver/rt/rt/AssetTracker/Admin/Global/GroupRights.html
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