[rt-users] Setting and locking priority settings

Kevin Falcone falcone at bestpractical.com
Wed Nov 2 10:53:11 EDT 2011

On Tue, Nov 01, 2011 at 08:09:25PM -0700, Zoedog wrote:
> I need to set and lock my priority settings as 1 to 3, with 3 being my lowest
> priority and 1 the highest with 3 being the initial default when a ticket is
> created. Along with that I need to ensure that only the system admin can
> have the ability to change those settings.
> Is there a way, and how can it be done.

You can turn it into a dropdown list by using
RT-Extension-PriorityAsString.  If you need to limit who can edit it,
you'll need to make changes to RT.  The default value is controlled on
the Queue admin page.

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