[rt-users] Lifecycle Question

Nehmer Torben torben.nehmer at cancom.de
Fri Nov 4 03:44:35 EDT 2011

Hi there,

thanks for the hints, worked like a breeze.

Best regards,
Torben Nehmer
Torben Nehmer
Diplom Informatiker (FH)
Business System Developer
CANCOM Deutschland GmbH
Messerschmittstr. 20
89343 Scheppach
Tel.: +49 8225 - 996-1118
Fax: +49 8225 - 996-41118
torben.nehmer at cancom.de
CANCOM Deutschland GmbH
Sitz der Gesellschaft: Jettingen-Scheppach
HRB 10653 Memmingen
Geschäftsführer: Martin Mayr, Tobias Hörmann
Diese E-Mail und alle mitgesendeten Dateien sind vertraulich und ausschließlich für den Gebrauch durch den Empfänger bestimmt! 
This e-mail and any files transmitted with it are confidential intended solely for the use of the addressee!

-----Ursprüngliche Nachricht-----
Von: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von Kevin Falcone
Gesendet: Donnerstag, 3. November 2011 18:27
An: rt-users at lists.bestpractical.com
Betreff: Re: [rt-users] Lifecycle Question

On Thu, Nov 03, 2011 at 04:53:40PM +0100, Nehmer Torben wrote:
>    Is it possible to adjust the default lifecycle without having to overwrite it completely? What
>    I simply want to have are a few changed actions (basically we want responses on Resolve, not
>    Comments). Now I don't want to overwrite the entire Lifecycle to keep things simple. Is this
>    possible?

You can copy just default => { } and leave approvals in RT_Config.pm,
but you do need to copy all of default in order to modify it.

You can also add a new lifecycle without copying default from
RT_Config.pm into RT_SiteConfig.pm

To summarize, there's a very simple merge algorithm, but it only
happens at the top level.


More information about the rt-users mailing list