[rt-users] Adding users

Richard Clark noc at fohnet.co.uk
Mon Nov 7 03:44:24 EST 2011

On 7 Nov 2011, at 00:11, Jim T <jimmers.inbox at gmail.com> wrote:

> Hello,
> I have to add about 80 users to RT. These will be unprivileged users that will use the SelfService link to create tickets. I have succesfully imported the users directly into MySQL on a test system with phpMyAdmin. However I can't find where to "Allow this user to access RT" in any of the db fields. Does anybody know how I can achieve this?
> Regards, Jim
> --------

Do it using one of the APIs rather than interfacing with the DB
directly. It's generally a bad idea to do this unless you have a full
understanding of the schema, and it sounds in this case like you

I can share some code examples if needed.

Richard Clark
richard at fohnet.co.uk

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