[rt-users] RT 4.0.3 - Email templates are not parsed

Kevin Falcone falcone at bestpractical.com
Thu Nov 10 14:04:42 EST 2011

On Thu, Nov 10, 2011 at 01:46:40PM -0500, Jim.H.Berry at frb.gov wrote:
>    Hi
>    I believe this is the same issue reported by  Francesc Guasch <frankie at telecos.upc.edu>.  We
>    upgraded from 3.8.10 to 4.0.3.  Email is sent as expected via our scrip, but our template is
>    not parsed, so that we see {$Ticket->Subject}.  Earlier I had upgraded from 3.8.10 to 4.0.2
>    but did have this issue.
>    The logs show: [warning]: Use of uninitialized value in string eq at
>     rt4/sbin/../lib/RT/Template.pm line 410.  which is
>     if ($self->Type eq 'Perl') {
>            return $self->_ParseContentPerl(
>               ...
>    Could it be that $self->Type is not getting set?  When looking at the template thru the admin
>    interface, the Type: Perl radio button is checked.

If you look in the DB, is the Type field on Templates set?

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