[rt-users] Categories are based on... How to handle the same value for multiple parent categories

[Kevin Falcone]

On Fri, Nov 11, 2011 at 03:01:18PM -0500, Jim Lesinski wrote:
>    Hi,
>    In request tracker, how would you recommend setting up your dependent drop down lists that
>    have a consistent drop down value for multiple parent values? Below, under the 1st level
>    Administration value, I show an example of what I am asking about.

If you use the 'Categories are based on' feature in later 3.8 and 4.0
you'll get much better search options than typing in the Category box.

>      * Hardware
> 
>           * item1.1
>           * item1.2
>           * item1.3
> 
>      * Software
> 
>           * item2.1
>           * item2.2
>           * item2.3
> 
>      * Administration
> 
>           * password reset
> 
>                * softwarename1.1
>                * softwarename1.2
>                * softwarename1.3
> 
>           * profile update
> 
>                * softwarename1.1
>                * softwarename1.2
>                * softwarename1.3
> 
>    I was able to set up the outline above by using the built in "categories are based on" option
>    for drop down lists and entering the value one time for each parent value. The only thing that
>    I see as a possible issue with doing this is that the search builder then shows the drop down
>    text value multiple times. Maybe just a bug or improvement that could be made in the
>    searchbuilder (ie; only show DISTINCT dropdownlist value)? Or should I handle this a different
>    way?
>    Either way I would appreciate your insight.
>    Thanks,
>    Jim

> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Barcelona, Spain ? November 28 & 29, 2011

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