[rt-users] make upgrade-database fails

Kevin Falcone falcone at bestpractical.com
Fri Nov 18 12:53:39 EST 2011

On Fri, Nov 18, 2011 at 09:46:27AM -0800, Jared Griffith wrote:
>    Yeah, um, since I've been doing this for 11 years, I am pretty certain I know where and what I
>    granted privileges too. I did actually solve the problem by making sure that the
>    RT_SiteConfig.pm had the correct settings.

Glad to hear it was just a configuration problem and not an RT bug.


>    On Fri, Nov 18, 2011 at 8:06 AM, Kevin Falcone <[1]falcone at bestpractical.com> wrote:
>      On Thu, Nov 17, 2011 at 01:31:17PM -0800, Jared Griffith wrote:
>      > Apparently this isn't a bug, was wondering if any of you have run into the following
>      scenario:
>      >
>      > I am trying to upgrade from version 3.6.11 to the most recent. When running make
>      > upgrade-database, it errors out with the following:
>      >
>      > DBI connect('dbname=rt3;host=
>      > localhost','rt_user',...) failed: Access denied for user 'rt_user'@'localhost' (using
>      > password: YES) at /usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line 103
>      > Connect Failed Access denied for user 'rt_user'@'localhost' (using password: YES)
>      > at /home/jared/rt-4.0.4/sbin/../lib/RT.pm line 165
>      > make: *** [upgrade-database] Error 255
>      >
>      > I have verified that I can access the mysql server with the user and password that I am
>      using,
>      > so I am at a loss as to what to do here.
>      >
>      Unfortunately, you've cut out all the interesting things, such as what
>      upgrade-database says at the beginning about how the connection is
>      going to happen. Also, you've not shown how you connect successfully.
>      Without that information, anything would be a guess. My guess is that
>      you've granted your rights to rt_user on a different host.
>      -kevin
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