[rt-users] Loop

[Kevin Falcone]

On Mon, Nov 21, 2011 at 04:48:13PM -0600, Randy Black wrote:
>    Can anyone help with this issue:
> 
>    rt4.0
>    centos6
> 
>    Started to crop up with no changes:
> 
>    [Mon Nov 21 22:43:12 2011] [crit]: RT Received mail
>    (<20111121224308.45F6E794DF at rt.wsd.bucklehq.com>
>    ) from itself. (/apps/rt4/sbin/../lib/RT/Interface/Email.pm:1770)
>    [Mon Nov 21 22:43:12 2011] [crit]: RT thinks this message may be a bounce
>    (/apps/rt4/sbin/../lib/RT/Interface/Email.pm:244)
>    [Mon Nov 21 22:43:12 2011] [error]: Could not record email: Message Bounced
>    (/apps/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)
>    [Mon Nov 21 22:43:23 2011] [warning]: Deep recursion on subroutine
>    "RT::I18N::SetMIMEEntityToEncoding" at /apps/rt4/sbin/../lib/RT/I18N.pm line 215.
>    (/apps/rt4/sbin/../lib/RT/I18N.pm:215)
>    [Mon Nov 21 22:43:23 2011] [warning]: Deep recursion on subroutine
>    "RT::I18N::SetMIMEEntityToEncoding" at /apps/rt4/sbin/../lib/RT/I18N.pm line 215.
>    (/apps/rt4/sbin/../lib/RT/I18N.pm:215)
>    [Mon Nov 21 22:43:26 2011] [warning]: Deep recursion on subroutine
>    "RT::I18N::SetMIMEEntityToEncoding" at /apps/rt4/sbin/../lib/RT/I18N.pm line 215.
>    (/apps/rt4/sbin/../lib/RT/I18N.pm:215)
>    [Mon Nov 21 22:43:26 2011] [warning]: Deep recursion on subroutine
>    "RT::I18N::SetMIMEEntityToEncoding" at /apps/rt4/sbin/../lib/RT/I18N.pm line 215.
>    (/apps/rt4/sbin/../lib/RT/I18N.pm:215)

It sounds like you have an email with a weird mime structure that RT
doesn't like.

What's your OwnerEmail set to?  Is it set to an address that delivers
back into RT?  If so, that would explain the loop and you really
shouldn't do that.

-kevin

>    which loops mail also:
> 
>    Nov 21 16:47:48 rt postfix/pickup[3049]: 224C160096: uid=48 from=<>
>    Nov 21 16:47:48 rt postfix/cleanup[2891]: 224C160096:
>    message-id=<20111121224748.224C160096 at rt.wsd.bucklehq.com>
>    Nov 21 16:47:48 rt postfix/qmgr[1304]: 224C160096: from=<>, size=2953669, nrcpt=1 (queue
>    active)
>    Nov 21 16:47:48 rt postfix/local[2877]: 858F860094: to=<wsdrt at rt.bucklehq.com>, relay=local,
>    delay=22, delays=0.81/2.1/0/19, dsn=2.0.0, status=sent (delivered to command:
>    /apps/rt4/bin/rt-mailgate --queue WSDSupport --action correspond --url
>    [1]https://rt.wsd.bucklehq.com/)
>    Nov 21 16:47:48 rt postfix/qmgr[1304]: 858F860094: removed
>    Nov 21 16:47:49 rt postfix/local[2893]: 906A9794F5: to=<wsdrt at rt.bucklehq.com>, relay=local,
>    delay=1.7, delays=0.05/0.75/0/0.9, dsn=2.0.0, status=sent (delivered to command:
>    /apps/rt4/bin/rt-mailgate --queue WSDSupport --action correspond --url
>    [2]https://rt.wsd.bucklehq.com/)
>    Nov 21 16:47:49 rt postfix/qmgr[1304]: 906A9794F5: removed
>    Nov 21 16:47:49 rt postfix/pickup[3049]: 3888B79568: uid=48 from=<>
>    Nov 21 16:47:49 rt postfix/cleanup[2891]: 3888B79568:
>    message-id=<20111121224749.3888B79568 at rt.wsd.bucklehq.com>
>    Nov 21 16:47:49 rt postfix/qmgr[1304]: 3888B79568: from=<>, size=37965, nrcpt=1 (queue active)
> 
> References
> 
>    Visible links
>    1. https://rt.wsd.bucklehq.com/
>    2. https://rt.wsd.bucklehq.com/

> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Barcelona, Spain ? November 28 & 29, 2011

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