[rt-users] Issue with mailgate on rt4

Arnon Clark arnon at easydns.com
Tue Nov 22 14:07:40 EST 2011


I'm reasonably sure this is a permissions issue, (and an utter noob 
question) but I'm afraid I don't know where RT creates the tmpdir. so 
I'm not certain where to fix that.

Debian install of RT4.0.4, MYSQL, and I'm, able to create tickets fine, 
but when mail comes in Postfix returns a deferral with the following error :

(temporary failure. Command output: /opt/rt4/bin/rt-mailgate: Couldn't 
create temp file, using memory error: Error in tempdir() using 
XXXXXXXXXX: Could not create directory KVG5obldxe: Permission denied at 
/opt/rt4/bin/rt-mailgate line 266  RT server error.  The RT server which 
handled your email did not behave as expected. It said:  Can't call 
method "crit" on an undefined value at 
/opt/rt4/sbin/../lib/RT/EmailParser.pm line 483.  Stack:   
[/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]  )

Any suggestions as to what I bugged up?



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