[rt-users] rt-crontool - "increase" the value of a CF.

Kevin Falcone falcone at bestpractical.com
Wed Nov 23 12:08:31 EST 2011

On Wed, Nov 23, 2011 at 05:25:01PM +0100, Bart wrote:
>    I've then created a simple rt-crontool command to see if I could find a ticket and if I could
>    set a value when I found that ticket. This worked as well, below the result:
>    /opt/rt4/bin/rt-crontool \
>            --search RT::Search::FromSQL \
>            --search-arg "status = 'open'" \
>            --action RT::Action::SetPriority --action-arg 3 \
>            --verbose
>    So now for the question(s):
>      * First a simple one, how do I set a value for a custom field?
>      * And the more difficult one, how do I increase a value instead of replacing it? (adding +
>        or something like that doesn't seem to work)
>    Hopefully this is possible with the rt-crontool, if not then I'd like to hear your thoughts on
>    how I'd be able to do the above in a different manner.

Unfortunately, you'll need to write your own RT::Action to change the CF

You could turn this into a pretty trivial perl script using the RT API
and calling $tickets->FromSQL("status = 'open'") and then iterating
the list to call AddCustomFieldValue

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