[rt-users] rt-crontool - "increase" the value of a CF.

[Yan Seiner]

Wouldn't this work (snippet from a bigger script):

# and set custom fields
/opt/rt4/bin/rt edit ticket/${ticket} set 'CF.{contractor}'="${contractor}"
/opt/rt4/bin/rt edit ticket/${ticket} set 'CF.{amount}'="${amount}"

That's how I set custom fields.  You could get the value that way,
increment it or whatever in a script, and then set it again.



On Wed, November 23, 2011 10:23 am, Bart wrote:
> Hi Kevin,
>
> Thanks for the reply,
>
> Guess I'll have to learn Perl a bit more then and experiment a little with
> this.
>
> Will post the results once I've gained some progress.
>
> -- Bart
>
>
> Op 23 november 2011 18:08 schreef Kevin Falcone
> <falcone at bestpractical.com>het volgende:
>
>> On Wed, Nov 23, 2011 at 05:25:01PM +0100, Bart wrote:
>> >    I've then created a simple rt-crontool command to see if I could
>> find
>> a ticket and if I could
>> >    set a value when I found that ticket. This worked as well, below
>> the
>> result:
>> >    /opt/rt4/bin/rt-crontool \
>> >            --search RT::Search::FromSQL \
>> >            --search-arg "status = 'open'" \
>> >            --action RT::Action::SetPriority --action-arg 3 \
>> >            --verbose
>> >    So now for the question(s):
>> >
>> >      * First a simple one, how do I set a value for a custom field?
>> >      * And the more difficult one, how do I increase a value instead
>> of
>> replacing it? (adding +
>> >        or something like that doesn't seem to work)
>> >
>> >    Hopefully this is possible with the rt-crontool, if not then I'd
>> like
>> to hear your thoughts on
>> >    how I'd be able to do the above in a different manner.
>>
>> Unfortunately, you'll need to write your own RT::Action to change the CF
>>
>> You could turn this into a pretty trivial perl script using the RT API
>> and calling $tickets->FromSQL("status = 'open'") and then iterating
>> the list to call AddCustomFieldValue
>>
>> -kevin
>>
>> --------
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> *  Barcelona, Spain — November 28 & 29, 2011
>>
>
>
> !DSPAM:4ecd3a6094962612618147!
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Barcelona, Spain ? November 28 & 29, 2011
>
> !DSPAM:4ecd3a6094962612618147!
>


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