[rt-users] Search issue

Mark Fuller mfuller at bandtel.com
Wed Nov 23 14:50:14 EST 2011

Thanks Ken no rush but I would love a solution


-----Original Message-----
From: ktm at rice.edu [mailto:ktm at rice.edu]
Sent: Wednesday, November 23, 2011 2:48 PM
To: Mark Fuller
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Search issue

On Wed, Nov 23, 2011 at 02:43:57PM -0500, Mark Fuller wrote:
> If we try to search using the quick search box on the main page we can
> search for a number because rt thinks it has to search for a ticket
> Being an ITSP we often have phone numbers in the subject line we want to
> look for and if we could search from there it would be much easier
> Any ideas what we need to do to make that work we are using
> RT 3.6.3
> Mark

We patched it to accept a number with anything else, even a space, as a
text search and not a ticket number lookup. It was easy but I am away 'til


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