[rt-users] Search issue

[Mark Fuller]

Thanks Ken no rush but I would love a solution

Mark

-----Original Message-----
From: ktm at rice.edu [mailto:ktm at rice.edu]
Sent: Wednesday, November 23, 2011 2:48 PM
To: Mark Fuller
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Search issue

On Wed, Nov 23, 2011 at 02:43:57PM -0500, Mark Fuller wrote:
> If we try to search using the quick search box on the main page we can
not
> search for a number because rt thinks it has to search for a ticket
number.
> Being an ITSP we often have phone numbers in the subject line we want to
> look for and if we could search from there it would be much easier
>
>
>
> Any ideas what we need to do to make that work we are using
>
> RT 3.6.3
>
>
>
> Mark

We patched it to accept a number with anything else, even a space, as a
text search and not a ticket number lookup. It was easy but I am away 'til
Monday.

Cheers,
Ken